“Company” / “We” / “Us” / “Our” refers to Arobh Ele and its affiliates.
“Services” means all travel-related services, including trip planning, bookings, accommodations, transport arrangements, tour guides, and customer support.
“Website” means www.arobhele.com, including all subdomains and digital channels.
“User” refers to any individual or organization accessing or using the website or services, whether or not they have created an account.
By continuing to browse, interact, or transact on our website, you agree to be legally bound by these Terms. If you do not accept any part of these Terms, you must discontinue the use of our services immediately.
Users must be at least 18 years of age and have the legal capacity to enter into contracts under Indian law.
Individuals under 18 may engage with our services only under the supervision of a parent or legal guardian who assumes full responsibility.
Arobh Ele provides a wide range of services, including:
a. Booking Confirmation
Bookings are confirmed only after receipt of full or minimum prescribed advance payment. A confirmation email or message is sent post-verification.
b. Package Inclusions & Exclusions
All itineraries will clearly list included items (e.g., transfers, accommodations) and excluded items (e.g., personal expenses, travel insurance, medical tests, visas). Any misunderstanding shall not be grounds for refunds or disputes.
c. Customizations
Modifications to itinerary or services are subject to availability and may incur additional charges. No customizations will be guaranteed during the trip. Also, company shall hold the complete right whether to proceed with customizations during trip OR not.
a. By the Customer
b. By Arobh Ele
We reserve the right to cancel or reschedule trips due to:
In such cases, you will be offered:
By booking with Arobh Ele, you agree to:
We reserve the right to deny services or remove travelers violating these responsibilities without refund.
The following behaviors will result in immediate termination of participation, with no refunds and possible legal consequences:
Arobh Ele shall not be held liable for failure or delay in services due to circumstances beyond our control, including but not limited to:
Note: No compensation, refund, or liability shall arise from force majeure conditions.
We may collaborate with third-party service providers (e.g., hotels, transport agencies, adventure operators) to deliver parts of your travel experience. While we endeavor to work with reliable partners:
Their individual terms of service may apply and override ours for those services
All content on our platform, including but not limited to itineraries, visuals, graphics, copy, logos, brand name, and design elements are owned by or licensed to Arobh Ele. Unauthorized use, reproduction, or redistribution is strictly prohibited and may lead to legal action.
To the maximum extent permitted by applicable law, Arobh Ele shall not be liable for:
Our total liability shall not exceed the amount paid by the user for the specific service.
We collect and process personal information in accordance with our Privacy Policy.
Your data is used strictly for:
We do not sell or share data with third parties without your consent.
Arobh Ele reserves the right to apply interest or penalties for payment delays.
By submitting reviews, testimonials, images, or feedback:
We may edit or remove content that is offensive or misleading
This Agreement shall be governed and interpreted under the laws of the Republic of India. Any dispute shall be subject to the exclusive jurisdiction of courts in Dharamshala, Himachal Pradesh.
Users are encouraged to resolve grievances by contacting us before initiating legal proceedings.
While we strive to maintain uninterrupted access to our website, mobile platform, and customer support, we cannot guarantee 100% uptime due to factors like server maintenance, third-party outages, or unforeseen technical issues.
We will not be liable for:
All official communication from Arobh Ele will be conducted via:
Email: using official domains like info@arobhele.com
WhatsApp or SMS: for travel reminders or emergency notifications
Phone calls: only through verified Arobh Ele contact numbers
We never request sensitive personal data (e.g. bank PIN, OTPs) via calls or messages. Beware of fraudulent actors posing as our staff. Report any suspicious communication to info@arobhele.com immediately.
Users may be required to create an account for certain services. By registering, you agree to:
You are fully responsible for any activity conducted under your account.
All promotional codes, coupons, cashback offers, or seasonal discounts:
Arobh Ele reserves the right to cancel or disqualify users misusing promo offers.
By participating in our tours, you grant Arobh Ele the right to capture, use, and publish photos, videos, or testimonials for:
If you do not wish to be photographed or recorded, you must inform our team in writing before the start of the trip.
For users participating in workshops, volunteer programs, internships, or special interest events:
Arobh Ele reserves the right to cancel your participation in the event for violations without refund
Group travel experiences are conducted under the shared responsibility model. By joining, you agree that:
Group decisions may be taken democratically, but final decisions rest with the trip captain or authorized leaders of the company.
In the event of a medical emergency, natural disaster, or legal complication:
We do not take responsibility for delays or losses caused during evacuation, hospitalization, or missed onward journeys.
You agree to indemnify, defend, and hold harmless Arobh Ele, its employees, directors, and partners from and against:
This clause survives the termination of services or completion of your travel.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms of Service, along with the Privacy Policy, Booking Terms, and any written agreement, represent the complete agreement between the user and Arobh Ele and supersede any prior understandings or representations.
Arobh Ele reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted with a revised “Effective Date.” Continued use of our platform or services signifies your acceptance of the updated Terms.
For any queries regarding these Terms or other matters, reach out to:
Arobh Ele – Head Office
Address: 277, Shyam Nagar Rd, Ram Nagar, Mant Khas, Dharamshala, Himachal Pradesh 176215
Email: info@arobhele.com
Phone: +91-85805-43551
Website: www.arobhele.com
