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Privacy Policy

Welcome to Arobh Ele — where travel dreams turn into unforgettable journeys. Your privacy is at the heart of everything we do. This Privacy Policy outlines how we collect, store, use, protect, and disclose your personal information when you access our website or interact with our support teams.

We value your trust, and this policy reflects our strong commitment to transparency, compliance, and data responsibility.

📘 Index of Policies

1. Scope of This Privacy Policy 2. Information We Collect 3. How We Use Your Information 4. Lawful Grounds for Data Processing 5. Sharing and Disclosure of Information 6. Your Data Rights 7. Data Retention Policy 8. Security Measures 9. Cookies and Digital Tools 10. External Website Links 11. Children’s Privacy Protection 12. Communication via Email & SMS 13. Grievance Redressal 14. Updates to This Policy 15. Contact Information

1. Scope of This Privacy Policy

This Privacy Policy governs the personal and non-personal data collected from:

  • Users accessing our website at https://www.arobhele.com
  • Visitors using our mobile-friendly or tablet-responsive platforms
  • Customers booking trips, submitting inquiries, or subscribing to updates
  • Individuals interacting with Arobh Ele via social media, email, phone, WhatsApp, or other third-party platforms
  • Anyone engaging with our brand online or offline, including contests, surveys, or events

This policy applies regardless of the device used or geographical location from where the website is accessed.

2. Information We Collect

We only collect what is relevant, necessary, and lawful — no more, no less.

A. Personal Identifiable Information (PII)

These are details that can identify you as a specific individual:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Postal/Billing address
  • Nationality

B. Travel-Specific Preferences

  • Chosen destination(s)
  • Travel dates and duration
  • Room preferences (single/double/shared)
  • Special dietary, medical, or disability-related requests (voluntarily provided)
  • Past travel history with Arobh Ele or other providers

C. Financial & Transactional Information

  • UPI ID, credit/debit card details (captured via secure gateway only)
  • Booking and transaction history
  • Refund/cancellation records
  • Tax invoice and billing data

D. Technical and Usage Data

  • IP address and device identifiers
  • Browser type, language, OS
  • Page views, session duration, click-stream behavior
  • Referral links and source domains
  • Geo-location (if browser/app permissions are granted)

E. Cookies and Online Tracking

We use cookies, pixel tags, and similar technologies to:

  • Track your session and preferences
  • Personalize website content
  • Run retargeting/remarketing ads on platforms like Google and Facebook
  • Improve website performance through analytics

You may manage your cookie preferences directly in your browser.

3. How We Use Your Information

We process your data to provide a seamless and secure travel experience, which includes:

  • Confirming and managing your bookings
  • Personalizing destination and itinerary suggestions
  • Communicating updates, alerts, or changes to your trip
  • Processing secure payments and issuing invoices
  • Offering customer support via call, chat, or email
  • Providing tailored offers and promotions (with consent)
  • Analyzing user behavior to improve site experience

We do not use your personal data for automated decision-making or profiling without explicit consent.

4. Lawful Grounds for Data Processing

We process your personal data under the following legal bases:

  • Consent: You give us permission to use your data for specific purposes (e.g.,future bookings, updates, calls, newsletters, and promotional offers.).
  • Contractual Necessity: To fulfill our booking and service obligations.
  • Legal Obligation: For taxation, verification, or regulatory compliance.
  • Legitimate Interest: To improve user experience, marketing (with safeguards), or fraud detection.

You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing and Disclosure of Information

We maintain strict control over your information and share it only where necessary and legally permitted.

We may share your data with:

  • Travel service partners: Hotels, tour operators, transport providers
  • Payment gateways: Razorpay, PayU, and other secure payment processors
  • IT and infrastructure vendors: Hosting providers, email/SMS platforms, CRM systems
  • Advertising partners: Google, Facebook, Instagram
  • Regulatory bodies or law enforcement: Only when required under applicable law

All partners and vendors are contractually bound by strict data processing agreements ensuring confidentiality, integrity, and security.

6. Your Data Rights

We empower you with complete control over your personal data. You have the right to:

  • Access: Request a copy of the data we hold about you
  • Correction: Update or rectify incorrect information
  • Erasure: Request deletion of your data (subject to legal limitations)
  • Restriction: Limit how we use your data in certain cases
  • Objection: Stop certain types of processing, like direct marketing
  • Data Portability: Ask for your data in a readable digital format

To exercise any of these rights, email us at: info@arobhele.com

7. Data Retention Policy

We keep your data only for as long as necessary. After that, we safely delete or anonymize it.

  • Booking & Tax Records: Up to 7 years (per legal/tax mandates)
  • Marketing Data: Until you unsubscribe or opt out
  • Support Interactions: Retained for 2 years post-closure
  • User Behavior Analytics: Aggregated and anonymized after 6 months

8. Security Measures

We implement multiple layers of defense to ensure your data stays safe:

  • Multi-factor authentication for sensitive systems
  • Regular security audits and patching

No system is invulnerable, but we continuously update and test our defenses to stay ahead of threats.

9. Cookies and Digital Tools

We use the following types of cookies:

  • Essential: Required for basic website functionality (e.g., secure booking)
  • Performance: Track usage metrics, page speed, bounce rates, etc.
  • Functionality: Store user preferences like language, currency, or layout
  • Advertising/Marketing: Enable targeted campaigns across platforms

You may disable cookies anytime through your browser settings.

10. External Website Links

Our site may include hyperlinks to third-party platforms — such as hotel sites, airline portals, visa consultancies, and tourism boards.

We are not responsible for the privacy practices of external websites. We strongly advise you to review their respective Privacy Policies before sharing your information.

11. Children’s Privacy Protection

Arobh Ele does not knowingly collect or process personal data of individuals under the age of 18, in accordance with the Digital Personal Data Protection Act of India, and under the age of 13 as per international standards such as those in the United States (COPPA).

If we become aware that a minor has submitted personal information without verifiable parental consent, we will promptly delete such data.

Parents or legal guardians are requested to contact us at info@arobhele.com to request the deletion or correction of such information immediately.

12. Communication via Email & SMS

By interacting with Arobh Ele, you agree to receive:

  • Booking confirmations
  • OTPs and payment alerts
  • Trip itinerary and reminder notifications
  • Customer support updates
  • Marketing emails or SMS (only if opted-in)

You can unsubscribe from marketing communications at any time by emailing us at info@arobhele.com

13. Grievance Redressal

👤 Name: Abhishek Thakur

📧 Email: info@arobhele.com

📍 Address:1st Floor, 007, Ward No. 2, VPO Ghaneta, Tehsil Palampur, Kangra, Himachal Pradesh, 176060

📞 Phone: +918580543551

Note: All grievances will be acknowledged within 24 hours and resolved within 15 business days from the date of receipt, in accordance with applicable Indian laws.

14. Updates to This Policy

We may update this Privacy Policy periodically based on:

  • Changes in legal frameworks
  • Product or service enhancements
  • Feedback from users or authorities

Changes will be posted with a new “Effective Date”. Your continued use of our services indicates your agreement with the updated policy.

15. Contact Information

For any questions, feedback, or concerns regarding this Privacy Policy, please contact:

📧 Email: info@arobhele.com
🌐 Website: www.arobhele.com
📍 Office Address: 1st Floor, 007, Ward No. 2, VPO Ghaneta, Tehsil Palampur, Kangra, Himachal Pradesh, 176060
📞 Customer Support: +918091791875 / +918580543551